Refund policy

Be Kookie Return & Refund Policy

At Be Kookie, we bake every batch with love and care — your satisfaction matters to us! If something isn’t right with your order, we’re here to make it right.

Damaged or Defective Products

If your cookies arrive damaged, incorrect, or otherwise defective, please contact us at info@bekookie.com within 48 hours of delivery.
To help us resolve the issue quickly, include:

• Your order number

• A brief description of the problem

• Clear photos of the defective or damaged product and packaging

Once we review your request, we’ll happily provide a refund or replacement, depending on your preference.

Non-Returnable Items

Because our cookies are perishable, we unfortunately cannot accept returns. However, we always stand behind our products and will issue a refund or replacement for any order that arrives in unsatisfactory condition.

Order Issues & Eligibility

Refunds or replacements may be issued for:

• Broken or crushed cookies

• Missing items

• Wrong flavor(s) sent

• Spoiled or compromised products upon arrival

Refunds are not offered for:

• Change of mind

• Allergic reactions (ingredients are listed clearly on the labels)

• Orders where the delivery address was entered incorrectly by the customer

Refund Processing

If approved, refunds are typically processed within 3–5 business days, depending on your bank or payment provider.